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- Title
Kamu Bankalarında Kredi Yönetiminin Çalışanların Gözünden İncelenmesi; Odak Grup Çalışması.
- Authors
GÜREL, Üyesi Ali; GÜLAY, Sercan
- Abstract
The credit management process in public banks has been examined and recorded through the eyes of its employees. In the study, the focus group method was used and a meeting with a group of 6 participants consisting of public bank employees was held. During the meeting, 5 questions were asked, based on the Guide to Credit Management published by the Banking Regulation and Supervision Agency. The interview was recorded digitally. The results obtained were transferred to the written media, supported by numerical data and shown in the tables. It was compiled and interpreted with the discourses of the participants. Accordingly, it was stated that the definition of credit management process was made in public banks in terms of legislation, but it was revised taking into account periodic and economic conditions. On the other hand, it has been stated that there are occasional disputes between employees in credit allocation units and branch employees on customer-based loans. Participants stated that the credit management process of the Bank and information systems, documents and trainings are generally sufficient. It was recorded that they could not benefit efficiently due to the size of the loan worked and the change in the organizational structure and the high number of customers in the working portfolios.
- Subjects
CREDIT management; CREDIT control; CREDIT ratings; INFORMATION storage &; retrieval systems; BANK employees; RECORDS management; PUBLIC records; EMPLOYMENT portfolios
- Publication
Balkan & Near Eastern Journal of Social Sciences (BNEJSS), 2020, Vol 6, Issue 2, p8
- ISSN
2149-9314
- Publication type
Article