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- Title
To study the doctor patient communication and patient satisfaction in postoperative patients: a questionnaire based study.
- Authors
Hussain, Sajad; Nowsheen; Majeed, Aadil; Jan, Farooq A.
- Abstract
Background Effective interpersonal communication between health care provider and patient is an important element for improving patient satisfaction, treatment compliance and health outcome. Materials and methods It was a descriptive type of cross sectional study The sample consisted of postoperative patients in the surgical wards of the hospital. A self structured questionnaire was prepared and administered to patients. Emergency care unit patients, patients undergoing surgery, debilitated patients, non-cooperative patients were excluded. Verbal consent from participants was also taken. Results A total of 150 patients participated in the study. The patients had already undergone surgery. The patients were taken from different surgical wards viz general surgery, CVTS, and plastic surgery. In the present study it was observed that 84.7% of patients were satisfied with way history was taken from them. However only 61.3% of patients said that that examination was done properly and privacy was maintained at that time. Informed consent was taken in 90.7% patients and diagnosis was explained completely in 96% cases. Conclusion Though satisfaction level in our study was good it can still be increased by improving doctor patient communication.
- Subjects
PATIENT satisfaction; PATIENT compliance; INTERPERSONAL communication; HOSPITAL wards; SATISFACTION
- Publication
JK Practitioner, 2022, Vol 27, Issue 4, p65
- ISSN
0971-8834
- Publication type
Article