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- Title
¿Qué ocurre con la confianza cuando los gobiernos locales se vuelven virtuales? Explorando los determinantes de la confianza en sitios web municipales en Chile.
- Authors
SOMMA, NICOLÁS; LABARCA, CLAUDIA; GÁLVEZ, MYRNA; GODOY, SERGIO
- Abstract
This article explores the formation of trust among local Chilean government websites (municipalities) and their stakeholders, as well as their relationship with the real local government. The results show a prevalence in the trust of the virtual environment, the determining factors are therefore analyzed. The article is based on a mixed methodology: a survey to Internet users in Santiago, focus groups and interviews.
- Publication
Comunicación y Sociedad (0188-252X), 2016, Issue 25, p157
- ISSN
0188-252X
- Publication type
Article