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- Title
Managing Difficult Encounters With Patients.
- Authors
Rutkowski, James L.
- Abstract
This article from the Journal of Oral Implantology discusses the stress that implant dentists face when dealing with difficult patient encounters. The author emphasizes that dentists strive to improve patients' quality of life but sometimes encounter patients who do not appreciate their efforts, leading to frustration and stress. The article identifies various patient behaviors and characteristics that contribute to difficult encounters, such as fear, unrealistic expectations, poor communication, and lack of trust. The author suggests coping strategies for dentists, including being mindful of their reactions, understanding patient characteristics, and using management strategies like collaboration, empathy, and appropriate use of power. The article also highlights the importance of recognizing and managing emotions and, in some cases, terminating toxic doctor-patient relationships.
- Subjects
PROBLEM patients; DENTIST-patient relationship; ABNORMAL psychology; BEHAVIORISM (Psychology)
- Publication
Journal of Oral Implantology, 2024, Vol 50, Issue 3, p125
- ISSN
0160-6972
- Publication type
Article
- DOI
10.1563/orim-50-3-editorial