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- Title
Controllability matters: The user experience of adaptive maps.
- Authors
Kiefer, Peter; Giannopoulos, Ioannis; Athanasios Anagnostopoulos, Vasileios; Schöning, Johannes; Raubal, Martin
- Abstract
Adaptive map interfaces have the potential of increasing usability by providing more task dependent and personalized support. It is unclear, however, how map adaptation must be designed to avoid a loss of control, transparency, and predictability. This article investigates the user experience of adaptive map interfaces in the context of gaze-based activity recognition. In a Wizard of Oz experiment we study two adaptive map interfaces differing in the degree of controllability and compare them to a non-adaptive map interface. Adaptive interfaces were found to cause higher user experience and lower perceived cognitive workload than the non-adaptive interface. Among the adaptive interfaces, users clearly preferred the condition with higher controllability. Results from structured interviews reveal that participants dislike being interrupted in their spatial cognitive processes by a sudden adaptation of the map content. Our results suggest that adaptive map interfaces should provide their users with control at what time an adaptation will be performed.
- Subjects
CONTROLLABILITY in systems engineering; MAPS; COMPUTER interfaces; PATTERN recognition systems; COMPUTER users; USER experience
- Publication
GeoInformatica, 2017, Vol 21, Issue 3, p619
- ISSN
1384-6175
- Publication type
Article
- DOI
10.1007/s10707-016-0282-x