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- Title
Implementarea cadrului comun de evaluare în sectorul public Cazul regiunii Sterea Ellada, Grecia.
- Authors
Apostolou, Apostolos; Politis, Yannis; Grigoroudis, Evangelos
- Abstract
The Common Assessment Framework (CAF) is an easy-to-use tool to assist public-sector organizations across Europe in using quality management techniques to improve performance. It is a result of co-operation among the EU Ministers responsible for Public Administration. The CAF provides a self-assessment framework which is conceptually similar to the major Total Quality models, in particular the Excellence Model of the European Foundation for Quality Management (EFQM), but which is especially designed for public-sector organizations, taking into account their distinguished characteristics. This paper presents the attempt to implement the CAF model to the Region of Sterea Ellada, a united decentralized administration unity in Greece, which has the responsibility to plan, organize, coordinate and implement the development policies in its district. The methodology used for the implementation of the CAF model as well as the results of the self-assessment process are also presented, providing useful feedback for future actions and examples of good practices.
- Subjects
GREECE; TOTAL quality management; PUBLIC sector; PUBLIC companies; ORGANIZATIONAL effectiveness; INDUSTRIAL management
- Publication
Quality - Access to Success, 2010, Vol 11, Issue 6, p37
- ISSN
1582-2559
- Publication type
Article