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- Title
Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources.
- Authors
Hart, Christopher; Schlesinger, Leonard
- Abstract
The still evolving discipline of total quality management (TQM) has left many human resource professionals confused about their role. The authors believe that the HR function personnel should spearhead company quality efforts, as well as assess the performance of their own function, by using the Malcolm Baldrige National Quality Awards framework. INSET: Exhibit I: An Overview of the Baldrige Awards.
- Subjects
UNITED States; TOTAL quality management; PERSONNEL management; INDUSTRIAL management; MALCOLM Baldrige National Quality Award; TOTAL quality management awards
- Publication
Human Resource Management, 1991, Vol 30, Issue 4, p433
- ISSN
0090-4848
- Publication type
Article
- DOI
10.1002/hrm.3930300402