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- Title
Avaliação da satisfação do usuário do Programa de Saúde da Família na zona rural de dois pequenos municípios do Rio Grande do Norte.
- Authors
Uchoa, Alice da Costa; Souza, Evania Leiros; Spinelli, Ana Flávia Souza; de Medeiros, Rosiane Gomes; Peixoto, Débora Cristina de Souza; da Silva, Richardson Augusto Rosendo; Rocha, Nadja de Sá Pinto
- Abstract
This study aims to evaluate the user's satisfaction with the Family Health Program in two small municipalities in Rio Grande do Norte. A case-study was conducted from October to December 2007, using four focus groups with 60 users. The method was the content analysis, with the following categories: conceptions of health needs and PSF; comprehensive care (welcoming, bond, home visits), health promotion activities, facilities and difficulties in relation to care, and social participation. The results show perception of health needs such as care; unfamiliarity with the program; satisfaction with broad accesses; improvement of quality; bond; welcoming, home visits. The reason for dissatisfaction was the lack of continuous teams and lack of central health clinics. Actions to promote better quality and social control hardly existed, directing the claims to local politicians. We concluded that there was no conversion, but a reproduction of a simplified model of attention, disarticulated both with health promotion and with health itself as a social right.
- Subjects
RIO Grande (Brazil); BRAZIL; FAMILY health; SOCIAL medicine; HEALTH programs; HEALTH education; HEALTH promotion
- Publication
Physis: Revista de Saúde Coletiva, 2011, Vol 21, Issue 3, p1061
- ISSN
0103-7331
- Publication type
Article
- DOI
10.1590/S0103-73312011000300016