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- Title
ANÁLISE E REDESENHO DE PROCESSOS NO SETOR PÚBLICO: IDENTIFICAÇÃO DE MELHORIAS EM UM PROCESSO DE COMPRA.
- Authors
BORGES, L. M.; WALTER, F.; SANTOS, L. C.
- Abstract
This study aims to identify potential improvements in a procurement process of the Tribunal Regional Eleitoral do Estado da Paraíba (TRE-PB), from its process mapping. In order to reach this goal, literature review, document analysis and case study were used, as research approaches. As techniques of data collection, the focused interview was applied at the procurement section, the bidding permanent committee and the budget and financial programming section. Moreover, the simple observation by monitoring the flow of the procurement process from SADP, which is an internal system containing the relevant data about all organizational processes. The results showed that the analyzed process is marked by bureaucratic barriers that hinder the process flow due to excessive and unnecessary concentration of activities in the higher-level departments, causing a huge time expense that could be avoided if the organization adopt suggestions for improvements proposed in this paper.
- Publication
HOLOS, 2016, Vol 32, Issue 1, p231
- ISSN
1807-1600
- Publication type
Article
- DOI
10.15628/holos.2016.3734