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- Title
The patient experience of peripheral intravenous therapy: Development of a patient survey, initial findings, and next steps.
- Authors
Cuthbertson, Lena; Ashton, Sarah
- Abstract
Peripheral intravenous cannulation (PIVC) is one of the most commonly performed invasive procedures in healthcare and can be a stressful experience for patients. Co-creating a patient journey map of intravenous therapy (IVT) together with patients highlighted the need to better understand patient experiences of IVT and informed the development of a patient-reported experience measure of intravenous therapy (IVT). The British Columbia (BC) Lower Mainland IVT Working Group, the BC Office of Patient-Centred Measurement and the provincial supplier of IVT products, hypothesized patient feedback about their IVT experiences would garner new insights to improve both patient experiences and outcomes related to IVT. LeveragingBC's province-wide, coordinated, scientifically rigorous patient-centred measurement program (BCPCM), a module of eight questions were developed, tested and fielded with the 2018 BC Emergency Department patient survey (n = 14,076). Weekly monitoring of patient responses, through the BCPCM's web-based Dynamic Analysis and Reporting Tool (the DART), showed key themes and opportunities for improvement, leading to a test of change that introduced a Patient Information Card (Why do I need an IV, What will happen when I get an IV, Tell a nurse if the following happens). This paper outlines the development of the IVT patient experience survey, and presents initial findings and the next steps to take action on the results. Additional data collection is now underway to solicit patient feedback of IVT across BC in outpatient cancer care and acute care hospital settings.
- Subjects
CONCEPTUAL structures; INTRAVENOUS catheterization; INTRAVENOUS therapy; HEALTH outcome assessment; PATIENT satisfaction; SURVEYS; PATIENTS' attitudes
- Publication
Vascular Access, 2020, Vol 14, Issue 2, p22
- ISSN
1913-6692
- Publication type
Article