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- Title
Using design research and human-centered design to address growing pains in a busy, urban emergency department: a faculty, clinician, and student collaboration between nursing, design, and medicine.
- Authors
Avery, Mikael L.; Arena, Jacquelyn L.; Benson, Nicholas D.; Ray, Neil A.; Leary, Marion
- Abstract
In 2021, a large urban university-based hospital transitioned to a new two-floor emergency department. Despite the new environment, there were usability and workflow challenges with the space. The authors of this paper created a multidisciplinary, human-centered design collaborative of clinicians, university faculty, and students in an effort to increase emergency department efficiency. After thorough design-research and clinician-focused collaboration, the authors and design team identified the need to improve medical supply retrieval time, which directly impacts patient care and clinician satisfaction. The primary interventions consisted of a redesign that is as follows: (a) created standardized icons related to organ system, (b) increased visibility of supply labels, and (c) reorganized supplies based on usage data. Although a successful project, it was not without several barriers discussed in this article, including design researcher and clinician-level setting and engagement, academic/institutional policies, and conflicting schedules. In addition, the lessons learned from implementing human-centered design concepts into clinical workflow sets forth future research opportunities and inspiration for other institutions to collaborate.
- Subjects
UNIVERSAL design; MEDICINE; HOSPITAL emergency services; COLLEGE teachers; MEDICAL care; NURSING practice; CRITICAL thinking; LABELS; STUDENTS; INTERPROFESSIONAL relations; DECISION making; PATIENT care; MANAGEMENT
- Publication
International Journal of Emergency Medicine, 2024, Vol 17, Issue 1, p1
- ISSN
1865-1372
- Publication type
Article
- DOI
10.1186/s12245-024-00586-5