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Title
Quality of this fast-food operation can't be questioned.
Abstract
Focuses on Pal's Sudden Service restaurant, recipient of the 2001 Malcolm Bridge National Quality Award from the United States Commerce Department. Details of the drive-through store concept developed by Pal's; Role of Thom Crosby, company president and chief executive, on the development of supplier programs; List of other 2001 Baldridge Award recipients.