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- Title
CONTRIBUTING CAUSES OF EMPLOYEE LOYALTY OF SERVICE PERSONNEL IN INTERNATIONAL HOTELS.
- Authors
Yen-Cheng Chen; Hsin-I Chen; Pei-Ling Tsui; Yu-Chih Chiang
- Abstract
Employee loyalty is a topic frequently mentioned in hospitality research. Despite the benefit of employee loyalty, hoteliers in Taiwan seem to be troubled by the phenomenon of 'turnover culture'. This study examined the contributing causes of employee loyalty on the one hand and highlighted the differences between these causes and their current practices on the other hand. We surveyed 161 international hotel employees as survey participants. The PLS-SEM technique was applied to analyze the data. The results demonstrated that proper monetary reward, opportunity for learning, career development, and communication with supervisors are the major contributors to employee loyalty. The conclusion provides not only a direction for practitioners to consolidate employee loyalty but also an explanation of how this will benefit the organization.
- Subjects
EMPLOYEE loyalty; LABOR turnover; HOTEL employees; HOTEL personnel management; HOSPITALITY
- Publication
International Journal of Organizational Innovation, 2016, Vol 9, Issue 1, p107
- ISSN
1943-1813
- Publication type
Article