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- Title
ALGILANAN ÖRGÜTSEL DESTEK İLE DUYGUSAL EMEK İLİŞKİSİ: SİVİL HAVACILIK KABİN MEMURLARI ÖRNEĞİ.
- Authors
NALÇACIGİL, Emre
- Abstract
Organizational support is the establishment of a healthy, productive, and mutually beneficial environment by taking measures for the welfare of the employees and developing various practices. Although organizations may make efforts in this direction, it is very difficult to go beyond the perceived situation. For this reason, the concept of Perceived Organizational Support (POS), which is a criterion and an emotional perception of the value given to them by the organizations, comes into play in determining the reflection of organizational support. The concept that mediates and complements POS in the creation and maintenance of positive emotions in the work environment is emotional labor. Emotional labor is the display of emotional behaviors appropriate to the situation that the organization needs and expects from its employees and consists of three sub-dimensions: superficial, deep and sincere behavior. From an organizational point of view, the emotional labor process needs to be controlled and managed in order for POS to yield desired results for the employee. To do so, the relationships between POS and emotional labor and emotional labor sub-dimensions is to be examined. In the current research, we aimed to examine the relationship between organizational support perceptions and emotional labor behaviors of flight attendants working in the civil aviation sector, where emotional labor is very important and valuable. The research was carried out according to the screening model with the participation of 465 cabin attendants. The results revealed that there is a negative and weak relationship between the perceived organizational support perception of flight attendants and superficial acting, a weak level in the opposite direction, a weak level in the same direction with deep acting, and a moderately significant correlation between the same directional and natural emotions.
- Subjects
EMOTIONAL labor; LABOR process; FLIGHT attendants; WORK environment; ORGANIZATIONAL behavior
- Publication
Dogus University Journal / Doğuş Üniversitesi Dergisi, 2023, Vol 24, Issue 2, p391
- ISSN
1302-6739
- Publication type
Article
- DOI
10.31671/doujournal.1269425