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- Title
Sistema de codificación para el análisis de los indicadores de calidad de las cartas de servicios en materia deportiva.
- Authors
Manzano, Alberto Blázquez; Molina, Sebastián Feu
- Abstract
The aim of the study was to develop a category system for analyzing the content of the markers of quality of service cards of the thirty Associations of Extremadura and Madrid City Council. Through a deductive analysis - inductive quality indicators and an agreed matching process was built inter-encoders coding system. The instrument was structured in three dimensions related to quality markers: object (target), subject (matter that is) and temporal (when measured). The quality of data was studied by the percentage of agreement, correlation coefficients and Cohen's Kappa index of inter-and intra encoder. The results indicate an adequate quality of data and make it be a useful tool for analyzing the orientation of the quality markers of service cards selected. The information gained from the analysis of quality markers will facilitate the adaptation of sports policies to the demands of citizenship through service cards.
- Subjects
EXTREMADURA (Spain); MADRID (Spain); SPAIN; SPORTS cards; PRODUCT quality; PRODUCT attributes; STATISTICAL correlation; STATISTICAL matching; DRY marker drawing; LAYING-out (Machine-shop practice); MARKING devices
- Publication
RICYDE. Revista Internacional de Ciencias del Deporte, 2010, Vol 6, Issue 19, p112
- ISSN
1885-3137
- Publication type
Article
- DOI
10.5332/ricyde2010.01902