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- Title
A Corporate Social Responsibility Audit within a Quality Management Framework.
- Authors
Kok, Peter; van der Wiele, Ton; McKenna, Richard; Brown, Alan
- Abstract
In this paper a corporate social responsibility audit is developed following the underlying methodology of the quality award/excellence models. Firstly the extent to which the quality awards already incorporate the development of social responsibility is examined by looking at the Malcolm Baldrige National Quality Award and the European Quality Award. It will be shown that the quality awards do not yet include ethical aspects in relation to social responsibility. Both a clear definition of social responsibility and an improved audit instrument are required. A definition and an audit instrument are developed which stimulate movement in that direction and help organisations to reflect on their position in relation to social responsibility.
- Subjects
SOCIAL responsibility of business; TOTAL quality management; AUDITING; INCENTIVE awards; MALCOLM Baldrige National Quality Award; TOTAL quality management awards; BUSINESS ethics; MANAGEMENT styles; AUDITING standards; SOCIAL action; CORPORATE public relations; PUBLIC relations; ETHICS
- Publication
Journal of Business Ethics, 2001, Vol 31, Issue 4, p285
- ISSN
0167-4544
- Publication type
Article