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- Title
Implementing performance monitoring: A research and development approach.
- Authors
Henry, Gary T.; Dickey, Kent C.
- Abstract
The article presents a discourse on implementing performance monitoring. Performance monitoring is a natural response to public interest in greater accountability for programs funded by tax dollars and on which society depends for improving the general welfare. Education is one program area where significant public concern has caused the development of performance monitoring systems. Organizations that are developing a performance monitoring system must make many choices in order to implement the system. These choices can impact the viability and utilization of the system over the long haul. The choices can be made through a research and development approach to test various alternatives and base decisions on empirical data to the extent possible. This approach seems to be an obvious one to use for establishing a new program, just as it is obvious in establishing a new product In Industry. Yet, it is tremendously difficult to carry out in the public sector. External groups, especially business interests, want to see an immediate bottom line. INSETS: Assessment of stakeholder satisfaction.;Measuring socio-economic status at the school level.;Testing benchmark method for fair comparisons.;Testing alternative displays for performance data.
- Subjects
PERFORMANCE standards; PRODUCT management; PERFORMANCE evaluation; ECONOMIC structure; COMMERCIAL products; SOCIAL policy; INDUSTRIAL research
- Publication
Public Administration Review, 1993, Vol 53, Issue 3, p203
- ISSN
0033-3352
- Publication type
Article
- DOI
10.2307/3110124