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- Title
A Decade of Distinction.
- Authors
Gadda Thompson, Matias; Rosanó, Verónica
- Abstract
The article discusses the innovative practices of Telefónica Group's Movistar which is said to sustain its quality excellence. It presents a diagram that shows the company's quality deployment management has developed from 2000 to 2010. It states that the two dimensions of the three key innovative practices of Movistar are the quality model that define the baseline for the management of excellence and project development which represents operative quality model using adequate methods.
- Subjects
INNOVATIONS in business; MOVISTAR (Company); QUALITY standards; QUALITY control; PERFORMANCE standards; TELEFONICA SA
- Publication
Quality Progress, 2011, Vol 44, Issue 11, p30
- ISSN
0033-524X
- Publication type
Article