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- Title
Exploring Trauma and Resilience among NYS COVID-19 Pandemic Survivors.
- Authors
Thompson, Kip V.; Eder-Moreau, Elizabeth; Cunningham, Sara; Yamazaki, Yuki; Chen, Hang-Yi
- Abstract
The New York State (NYS) Office of Mental Health created the NYS COVID-19 Emotional Support Helpline and enlisted graduate students to provide phone-based emotional support initially to the NYS community. This NYS-funded initiative transformed into providing psychosocial support for callers across the United States. Four NYS doctoral students acted as the helpline agents and received 251 individual calls from May–August 2020. The agents documented the calls with clinical notes which cannot be traced back to specific callers. The purpose of this retrospective qualitative study was to explore the themes that emerged from the calls to give voice to the trauma that callers were reporting during the early phases of the pandemic, and the resilience they demonstrated as they engaged with the Helpline. The agents' clinical transcripts were converted into codes using a critical-constructivist grounded theory approach with the NVIVO qualitative data analysis software. A second research team audited the initial codes for construct clarity. Emergent themes detailed the unique traumas that helpline callers divulged, how the agents provided support, and the callers' capacities for resilience. Recommendations are suggested to inform clinicians working with pandemic survivors, to offer guidance on providing distance or virtual interventions as well as to enhance policymakers' understanding of addressing mental health needs across populations served via the NYS COVID-19 Emotional Support Helpline.
- Subjects
NEW York (State); COVID-19 pandemic; SOCIAL support; GROUNDED theory; DOCTORAL students; OFFICES
- Publication
Behavioral Sciences (2076-328X), 2022, Vol 12, Issue 8, pN.PAG
- ISSN
2076-328X
- Publication type
Article
- DOI
10.3390/bs12080249