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- Title
THE DYNAMIC NATURE OF CONFLICT: A LONGITUDINAL STUDY OF INTRAGROUP CONFLICT AND GROUP PERFORMANCE.
- Authors
Jehn, Karen A.; Mannix, Elizabeth A.
- Abstract
In a longitudinal study, the authors found that higher group performance was associated with a particular pattern of conflict. Teams performing well were characterized by low but increasing levels of process conflict, low levels of relationship conflict, with a rise near project deadlines, and moderate levels of task conflict at the midpoint of group interaction. The members of teams with this ideal conflict profile had similar pre-established value systems, high levels of trust and respect, and open discussion norms around conflict during the middle stages of their interaction.
- Subjects
CONFLICT management; RESEARCH on teams in the workplace; PERFORMANCE management; GROUP problem solving; CONFLICT (Psychology) -- Social aspects; ORGANIZATIONAL communication -- Social aspects; INDUSTRIAL efficiency; ORGANIZATIONAL effectiveness; INDUSTRIAL management research; SOCIOLOGY of work; WORK environment &; psychology; ORGANIZATIONAL sociology research
- Publication
Academy of Management Journal, 2001, Vol 44, Issue 2, p238
- ISSN
0001-4273
- Publication type
Article
- DOI
10.5465/3069453