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- Title
THE EFFECTS OF APPOINTMENT DELAY AND REMINDERS ON APPOINTMENT-KEEPING BEHAVIOR.
- Authors
Watanabe-Rose, Mari; Sturmey, Peter
- Abstract
Two experiments investigated the effects of appointment delay and phone reminders on college students' appointment-keeping behavior. A significantly higher percentage of students kept their appointments in the 1-day appointment delay condition than in the 15-day delay condition with no reminders in both experiments. Phone reminders provided 1 day prior to the appointment dates increased the percentage of appointments kept in the 15-day delay condition in Experiment 2. In order to assess the shape of the effect of appointment delay, future research should increase the number of values in appointment delay.
- Subjects
COLLEGE students; BEHAVIOR; MANAGEMENT; RESEARCH; TELEPHONE systems; STUDENTS
- Publication
Behavior & Social Issues, 2008, Vol 17, Issue 2, p161
- ISSN
1064-9506
- Publication type
Article
- DOI
10.5210/bsi.v17i2.2250