We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Therapeutic communication between health workers and patients concerning diabetes mellitus care.
- Authors
Coelho Damasceno, Marta Maria; Lúcia Zanetti, Maria; Campos de Carvalho, Emilia; de Souza Teixeira, Carla Regina; Flávio Moura de Araújo, Márcio; Parente Garcia Alencar, Ana Maria
- Abstract
The objective of this cross-sectional study was to analyze therapeutic communication techniques used by health workers with patients under care for diabetes mellitus. Data were collected in 2010 in a public facility in the interior of Ceará, Brazil using video camera equipment and direct observation. Results showed that the most frequently used techniques within the "expression" group were: asking questions, voicing interest, and using descriptive phrases. The most frequently used technique within the "clarification" group was: asking the patient to specify the agent of action. Finally, in regard to the "validation" group, only the technique "summarizing content of the interaction" was employed. The conclusion is that despite the use of communication techniques on the part of professionals, there is still an alarming gap concerning communication skills. Such skills should be allied with technical expertise to enable the delivery of qualified care to individuals with diabetes mellitus.
- Subjects
BRAZIL; TREATMENT of diabetes; COMMUNICATION; COMMUNICATIVE competence; CONCEPTUAL structures; DIETITIANS; PATIENT-professional relations; NURSES; PATIENTS; PHYSICIANS; VIDEO recording; CROSS-sectional method
- Publication
Revista Latino-Americana de Enfermagem (RLAE), 2012, Vol 20, Issue 4, p685
- ISSN
1518-8345
- Publication type
Article
- DOI
10.1590/S0104-11692012000400008