Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleGetting back on track.AuthorsZemke, RonAbstractPresents guidance to be garnered from the first part of The Service Quality Revolution on how to resurrect a failed service-quality program. Christopher Hart, Leonard S. Berry and Benjamin Schneider's suggestions on the service-quality improvement.SubjectsHART, Christopher; BERRY, Leonard L., 1942-; SCHNEIDER, Benjamin; JOB analysisPublicationManagement Review, 1997, Vol 86, Issue 3, p15ISSN0025-1895Publication typeArticle