We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Instilling a Culture of Winning at American Express.
- Authors
Giglio, Gabriella; Michalcova, Silvia; Yates, Chris
- Abstract
Appreciative Inquiry is a tool used by organizations for engaging the whole employee population by reinforcing positive messages and focusing on learning from success. American Express used AI to build on the spirit of winning and to re-engage people around a set of core organizational values. The AI concept was used in an innovative way by combining the themes of AI with the more traditional method of data gathering which led to numerous organizational benefits, for example a newly refreshed set of values, an improved performance management process, and an increased leadership productivity.
- Subjects
AMERICAN Express Co.; PERFORMANCE management; CORPORATE culture; PERFORMANCE standards; MANAGEMENT; LEADERSHIP; STRATEGIC planning; ORGANIZATIONAL behavior; MANAGEMENT controls
- Publication
Organization Development Journal, 2007, Vol 25, Issue 4, pP33
- ISSN
0889-6402
- Publication type
Article