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- Title
Students' Satisfaction of Teleconsultation During the Covid-19 Pandemic; A Systematic Review of Cross-Sectional Studies.
- Authors
Baigi, Seyyedeh Fatemeh Mousavi; Abbaszadeh, Ali; Ghaddaripouri, Kosar; Mousavi, Atefeh Sadat
- Abstract
Background: During the covid-19 pandemic, one of the areas that will be quickly affected is mental health. Objective: This systematic review aimed to investigate students' satisfaction of teleconsultation during the Covid-19 pandemic. Material and Methods: Studies were retrieved from Embase, Web of Science, Scopus, PubMed databases from December 29, 2019 to June 20, 2022. Cross-sectional studies that examined students' satisfaction of teleconsultation during the Covid-19 pandemic were considered as inclusion criteria. In order to assessment the quality of the included studies, the Joanna Briggs Institute critical apprisal checklist for cross-sectional studies was used. Results: 8 studies met the inclusion criteria. In all included studies, students are satisfied with distance counseling and find it convenient, useful, accessible and easy to use. Also, all 8 included studies and students' preference for confidentiality, time, cost and effectiveness in distance teleconsultation were not much different from face-to-face counseling. Furthermore, 2 included studies reported that teleconsultation was more useful and more satisfying than traditional counseling for residents of rural areas, people with limited mobility, people who avoid socializing, or those who are afraid of meeting new people. Conclusion: The findings showed that patients are equally satisfied with face-toface and teleconsultation if problems related to technology are minimized. On the other hand, some students are more willing to use teleconsultation for their mental health needs and find it useful due to the fear of negative views about psychological counseling. Therefore, future studies are suggested in order to identify the barriers and facilitators of teleconsultation services.
- Subjects
COVID-19 pandemic; SATISFACTION; CROSS-sectional method; MENTAL health counseling; COST effectiveness
- Publication
Journal of Biomedical Physics & Engineering, 2023, Vol 13, p217
- ISSN
2251-7200
- Publication type
Article