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- Title
Fatores presentes na satisfação dos usuários na Atenção Básica.
- Authors
Cunha Vieira, Neiva Francenely; Antero Sousa Machado, Maria de Fátima; Frota Nogueira, Paula Sacha; de Sousa Lopes, Karolina; Gomes Fernandes Vieira-Meyer, Anya Pimentel; Pereira Morais, Ana Patrícia; Barbosa Campelo, Isabella Lima; Maria Ximenes Guimarães, José; Soares Nuto, Sharmênia de Araújo; Freire de Freitas, Roberto Wagner Júnior
- Abstract
Integrative literature review of user satisfaction based on data from the National Program for Improving Primary Care Access and Quality (PMAQ-AB) involving 11 articles published between 2012 and 2018. A text analysis was performed using the software IRaMuTeQ®, resulting in seven classes and three categories: care organization and coordination - matrix support team from classes 5, 6 and 1; user satisfaction - appointment scheduling and treatment from classes 2 and 7; socioeconomic indicators and regional differences from 3 and 4. The factors influencing user satisfaction were accessibility, continuity of care, longitudinality, comprehensiveness, and resolvability. These are important attributes in the reorientation of the organization of care services and professional practices.
- Subjects
INTEGRATED health care delivery; PROFESSIONS; SOCIOECONOMIC factors; PROFESSIONAL practice; PRIMARY care
- Publication
Interface - Comunicação, Saúde, Educação, 2021, Vol 25, p1
- ISSN
1414-3283
- Publication type
Article
- DOI
10.1590/interface.200516