We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Applying the concept of consumer confusion to healthcare: Development and validation of a patient confusion model.
- Authors
Gebele, Christoph; Tscheulin, Dieter K; Lindenmeier, Jörg; Drevs, Florian; Seemann, Ann-Kathrin
- Abstract
As patient autonomy and consumer sovereignty increase, information provision is considered essential to decrease information asymmetries between healthcare service providers and patients. However, greater availability of third party information sources can have negative side effects. Patients can be confused by the nature, as well as the amount, of quality information when making choices among competing health care providers. Therefore, the present study explores how information may cause patient confusion and affect the behavioral intention to choose a health care provider. Based on a quota sample of German citizens (n = 198), the present study validates a model of patient confusion in the context of hospital choice. The study results reveal that perceived information overload, perceived similarity, and perceived ambiguity of health information impact the affective and cognitive components of patient confusion. Confused patients have a stronger inclination to hastily narrow down their set of possible decision alternatives. Finally, an empirical analysis reveals that the affective and cognitive components of patient confusion mediate perceived information overload, perceived similarity, and perceived ambiguity of information.
- Subjects
GERMANY; COGNITION disorders; CONSUMER attitudes; DECISION making; MEDICINE information services; LEGAL status of patients; RESEARCH; INDUSTRIAL research; CONSUMER information services; GOVERNMENT policy; STRUCTURAL equation modeling; DATA analysis software; DESCRIPTIVE statistics
- Publication
Health Services Management Research, 2014, Vol 27, Issue 1/2, p10
- ISSN
0951-4848
- Publication type
Article
- DOI
10.1177/0951484814546959