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- Title
Changing organizational structure and organizational memory in primary care practices: a qualitative interview study.
- Authors
Alyahya, Mohammad
- Abstract
Organizational structure is built through dynamic processes which blend historical force and management decisions, as a part of a broader process of constructing organizational memory (OM). OM is considered to be one of the main competences leading to the organization's success. This study focuses on the impact of the Quality and Outcome Framework (QOF), which is a Pay-for-Performance scheme, on general practitioner (GP) practices in the UK. The study is based on semistructured interviews with four GP practices in the north of England involving 39 informants. The findings show that the way practices assigned different functions into specialized units, divisions or departments shows the degree of specialization in their organizational structures. More specialized unit arrangements, such as an IT division, particular chronic disease clinics or competence-based job distributions enhanced procedural memory development through enabling regular use of knowledge in specific context, which led to competence building. In turn, such competence at particular functions or jobs made it possible for the practices to achieve their goals more efficiently. This study concludes that organizational structure contributed strongly to the enhancement of OM, which in turn led to better organizational competence.
- Subjects
ENGLAND; ATTITUDE testing; CLINICAL competence; CORPORATE culture; FAMILY medicine; HEALTH facility administration; INTERVIEWING; RESEARCH methodology; MEDICAL specialties &; specialists; NURSES; NURSES' aides; ORGANIZATIONAL change; ORGANIZATIONAL effectiveness; PHYSICIANS; PRIMARY health care; SOUND recordings; KNOWLEDGE management; QUALITATIVE research; ORGANIZATIONAL structure; GOVERNMENT programs; THEMATIC analysis; CHANGE management
- Publication
Health Services Management Research, 2012, Vol 25, Issue 1, p35
- ISSN
0951-4848
- Publication type
Article
- DOI
10.1258/hsmr.2011.011023