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- Title
Receptionist.
- Abstract
This article presents views of Allie Maas, a receptionist/nurse at an inner city practice providing 100 per cent NHS care in the Midlands. She says that there are signs up in their practice saying that aggressive behavior would not be tolerated and asking people to be patient when delays occur. Their policy is to keep patients informed when there are delays because it is understandable when they get irritated. All the same, she says that they still get patients who become very difficult. Often they are rude to her and the other nurse who works on reception, but change their tone when they go through to the dentist.
- Subjects
RECEPTIONISTS; MAAS, Allie; NURSING; PATIENTS; DENTISTS; BEHAVIOR
- Publication
Vital (17417503), 2004, Vol 1, Issue 2, p16
- ISSN
1741-7503
- Publication type
Article