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- Title
Investigating factors predicting employees' turnover intention: An empirical study on Islamic banking industry.
- Authors
Al Jamil, M. Abd Wahid; Setiawan, Margono; Juwita, Himmiyatul A. Jiwa
- Abstract
The aim of the current study is to investigate the role of job satisfaction as a mediating variable from the influence of workload, work stress and organizational climate on turnover intention. This study utilizes a questionnaire as a data collection instrument, a total of 116 questionnaires were obtained from employees of Bank BTN Syariah Malang (BTN Islamic Banking of Malang). Structural equation model (SEM) based on partial least squares (PLS) was employed as a method to analyze the data. The present study found a significant effect between workload and work stress on job satisfaction and turnover intention. However, organizational climate does not support the proposed hypothesis that organizational climate does not show a vital role in predicting job satisfaction and turnover intention. Furthermore, job satisfaction convincingly affects employees' intention to leave. Finally, job satisfaction is proven to be a mediator of the influence of workload and work stress on turnover intention. However, unexpectedly, job satisfaction did not mediate the relationship between organizational climate and turnover intention.
- Subjects
BUSINESS turnover; BANKING industry; JOB satisfaction; STATISTICAL hypothesis testing; EMPLOYEES
- Publication
International Journal of Research in Business & Social Science, 2022, Vol 11, Issue 5, p261
- ISSN
2147-4478
- Publication type
Article
- DOI
10.20525/ijrbs.v11i5.1873