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- Title
The Effects of Usability and Accessibility for E-Government Services on the End-User Satisfaction.
- Authors
Alshira'H, Mohammad H.
- Abstract
The research aimed to discover the effects of website usability and accessibility on the satisfaction of the end-user. To achieve the aims of the research, the questionnaire was used. The outcomes of the research found that all the participants had a positive agreeing that website usability for e-government services. Also, the participants were agreeing that website accessibility for egovernment services designs in Jordan have good agreement, responses were positive towards that. Besides, there is a positive effect of website usability on the satisfaction of the end-user on e-government website designs in Jordan. In addition, the result showed that there is a positive impact of website accessibility on the satisfaction of the end-user on e-government website designs in Jordan. The research recommended that the user interfaces and website accessibility in the Jordanian e-government website designs must further be developed to attract more users and maintaining user satisfaction. And, Jordan e-government systems must be maintaining a high degree of integration and flexibility to attract more users.
- Subjects
JORDAN; INTERNET in public administration; WEB design; WEBSITE usability; SATISFACTION; USER interfaces; SERVICE design
- Publication
International Journal of Interactive Mobile Technologies, 2020, Vol 14, Issue 13, p78
- ISSN
1865-7923
- Publication type
Article
- DOI
10.3991/ijim.v14i13.14659