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- Title
Third Things as Inspiration and Artifact: A Multi-Stakeholder Qualitative Approach to Understand Patient and Family Emotions after Harmful Events.
- Authors
Gaufberg, Elizabeth; Olmsted, Molly Ward; Bell, Sigall K.
- Abstract
Patient and family emotional harm after medical errors may be profound. At an Agency for Healthcare Research and Quality (AHRQ) conference to establish a research agenda on this topic, the authors used visual images as a gateway to personal reflections among diverse stakeholders. Themes identified included chaos and turmoil, profound isolation, organizational denial, moral injury and betrayal, negative effects on families and communities, importance of relational skills, and healing effects of human connection. The exercise invited storytelling, enabled psychological safety, and fostered further collaborative discussion. The authors discuss implications for quality/safety, educational innovation, and qualitative research.
- Subjects
UNITED States. Agency for Healthcare Research &; Quality; PATIENT-family relations; MEDICAL errors; HARM (Ethics); INTERPERSONAL communication; MEDICAL quality control; DENIAL (Psychology)
- Publication
Journal of Medical Humanities, 2019, Vol 40, Issue 4, p489
- ISSN
1041-3545
- Publication type
Article
- DOI
10.1007/s10912-019-09563-z