We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Opening Pandora’s box: The unintended consequences of Stephen Covey’s effectiveness movement.
- Authors
McCabe, Darren
- Abstract
A number of critics have analysed management guru ‘texts’ and their analysis suggests that we have much to fear from them. This article, by contrast, explores a customer service intervention in a UK bank that drew on ‘some’ of the ideas of the management guru, Stephen Covey. The article highlights that guru texts do not translate from the page to practice in an unproblematic way. This is because they must be interpreted and are filtered through existing social contexts. Second, the ideas are often flawed and third, they meet with resistance. The central argument is that management gurus are less powerful than many critics assume because neither gurus nor managers are able to control how their ideas are consumed.
- Subjects
UNITED Kingdom; KAGURU (African people); COVEY, Stephen R., 1932-2012; SOCIAL context; CUSTOMER services; BANKING industry customer services
- Publication
Management Learning, 2011, Vol 42, Issue 2, p183
- ISSN
1350-5076
- Publication type
Article
- DOI
10.1177/1350507610389682