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- Title
Integration of Medical Scribes in a General Pediatric Outpatient Clinic: Pilot Results Studying Provider Satisfaction.
- Authors
Hudson, Sharon M.; Roberts, Suzanne; Jacobs, Robert; Khalili, Heydeh; Patel Gera, Mona
- Abstract
Background: Scribes are often used to resolve challenges associated with use of electronic medical records. This pilot study assessed the impact of scribes on provider satisfaction in an outpatient pediatrics clinic. Methods: Providers completed encounterlevel surveys in fall 2016, before implementation of the pilot program; focus groups solicited feedback after the pilot. Results: Eleven providers completed 164 surveys before the pilot. Almost all agreed they were able to stay on schedule (72 percent). Following the pilot, most reported that scribes were helpful with completing notes. Barriers included concerns about scribe training and competence and about language barriers with Spanishspeaking families. Providers recommended increasing scribe training in documentation for children with complex healthcare needs, among other areas. Conclusion: In this highvolume clinic where providers generally report having enough time with patients, most still found scribes helpful. The areas for improvement identified in this study could enhance the usefulness of scribes in outpatient pediatric clinics.
- Subjects
PILOT projects; FOCUS groups; CHILDREN'S hospitals; RESEARCH methodology; MEDICAL scribes; SATISFACTION; INTERVIEWING; QUALITATIVE research; DESCRIPTIVE statistics; DATA analysis software; OUTPATIENT services in hospitals
- Publication
Perspectives in Health Information Management, 2020, p1
- ISSN
1559-4122
- Publication type
Article