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- Title
Normalization of deviance in pediatric hospital: perception of health workers.
- Authors
da Silva Carvalhoa, Gabrielle; Pinheiro Beserra, Eveline; da Silva Bandeira, Erika; Barbosa Rodrigues, Ana; Lima de Farias, Isaque; Moreira de Oliveira, Paloma; Meneses Oliveira, Roberta
- Abstract
Objective: To know the perception of health workers about the phenomenon of normalization of deviance in a pediatric hospital. Method: Exploratory, descriptive, and qualitative study conducted in a public pediatric hospital in northeastern Brazil in 2021. An in-depth interview was applied to 21 health workers, submitted to Thematic Categorical Content Analysis in the MAXQDA® Software. Results: 128 context units emerged from the content analysis. These data were presented in three analytical categories, which address conceptions about normalization of deviance, examples and contributing factors. The omission of the practice of hand hygiene and the correct use of personal protective equipment,and turning off alarms stand out as the main deviance perceived by health workers. As contributing factors, human factors and organizational factors prevailed. Conclusion: Workers perceive the normalization of deviance as negligence, recklessness, and violations of good practices, with consequences for patient safety.
- Subjects
BRAZIL; MEDICAL care standards; MEDICAL quality control; RESEARCH; RESEARCH methodology; MEDICAL personnel; PEDIATRICS; INTERVIEWING; HYGIENE; QUALITATIVE research; PSYCHOSOCIAL factors; HOSPITAL wards; DESCRIPTIVE statistics; THEMATIC analysis; CONTENT analysis; HAND washing; PERSONAL protective equipment; PATIENT safety; CORPORATE culture
- Publication
Revista Gaucha de Enfermagem, 2023, Vol 44, p1
- ISSN
0102-6933
- Publication type
Article
- DOI
10.1590/1983-1447.2023.20220236.en