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- Title
COMMUNITY POLICING AND MANAGERIAL TECHNIQUES: TOTAL QUALITY MANAGEMENT TECHNIQUES.
- Authors
Stevens, Dennis J.
- Abstract
The article emphasizes the need for police managers in the U.S. to integrate total quality management (TQM) skills in their police managerial techniques. It states that the objective of community policing is to promote a collaboration with the community to improve public safety, reduce the fear of crime and enhance the quality of life among people. It mentions that TQM is one managerial philosophy that advances customer satisfaction and quality police service.
- Subjects
UNITED States; POLICE administration; TOTAL quality management; POLICE; COMMUNITY policing; CUSTOMER satisfaction; POLICE services
- Publication
Police Journal, 2001, Vol 74, Issue 1, p26
- ISSN
0032-258X
- Publication type
Article
- DOI
10.1177/0032258X0107400104