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- Title
Healthcare Service Quality Evaluated Using the Degree of Satisfaction of Patients in Romanian Community Pharmacies.
- Authors
Bîrsan, Magdalena; Focșa, Alin-Viorel; Cristofor, Ana Caterina; Scripcariu, Sadiye-Ioana; Antonoaea, Paula; Vlad, Robert-Alexandru; Todoran, Nicoleta; Ciurba, Adriana; Stan, Cristinel Ionel; Apostol, Manuela Maria; Stan, Catalina Daniela
- Abstract
Community pharmacy has evolved a lot in recent years in terms of pharmaceutical services and marketing policies applied in Romania. This study aimed to evaluate the degree of patient satisfaction in community pharmacies in Iași, Romania correlated with the frequency of returning to the pharmacy, level of education, gender, and stress level at the time when the pharmacist dispenses the medication. A total of 30 community pharmacies were involved, and in a period of three months, they issued questionnaires to patients. 722 patients responded, and to verify the first research hypothesis, the Pearson correlation was applied. Statistical analysis revealed that there is a negative, medium-level, and significant correlation between the level of satisfaction with pharmaceutical services and the frequency of visits to the pharmacy, r = −0.342, p < 0.0001. There is also a significant, negative correlation of low intensity between the level of satisfaction with pharmaceutical services and patient status, r = −0.202, p < 0.0001. The degree of patient satisfaction is influenced by the quality of the basic pharmaceutical service offered, by the frequency of visits to the pharmacy, by the level of stress, and by social class.
- Subjects
ROMANIA; MEDICAL quality control; DRUGSTORES; CROSS-sectional method; MULTIPLE regression analysis; PATIENT satisfaction; HEALTH status indicators; SEX distribution; HOSPITAL pharmacies; PEARSON correlation (Statistics); CRONBACH'S alpha; T-test (Statistics); QUESTIONNAIRES; SOCIAL classes; STATISTICAL sampling; DATA analysis software; EDUCATIONAL attainment; PSYCHOLOGICAL stress
- Publication
Healthcare (2227-9032), 2023, Vol 11, Issue 23, p3038
- ISSN
2227-9032
- Publication type
Article
- DOI
10.3390/healthcare11233038