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- Title
Gestión de los Servicios Públicos Municipales: Un Análisis de la Percepción Ciudadana.
- Authors
Juárez Hernández, José Luis; Pérez Cervantes, Baltazar
- Abstract
This research describes and characterizes what are the dimensions of public services that determine population's satisfaction of Navolato's Government administration. Fieldwork was done in 7 receiverships and one city hall in Navolato municipality, by means of applying a structured survey to 1,216 subjects, including questions about satisfaction and other opinions related to services and public policies. Results showed that citizens consider public polices to be of great importance; they assign them a key role in the assurance of some basic services which are widely accepted by the population, that have high cultural impact in closeness and trust. The conclusion is that the municipal government maintains a close relationship with the community, that demands attention, security and better quality of life.
- Subjects
SINALOA (Mexico : State); MANAGEMENT of municipal services; PUBLIC administration; MUNICIPAL finance; SOCIAL accounting
- Publication
Revista Daena: International Journal of Good Conscience, 2013, Vol 8, Issue 3, p1
- ISSN
1870-557X
- Publication type
Article