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- Title
Studiu de caz privind evaluarea și monitorizarea satisfacȚiei clientului în Primăria Municipiului Pitești.
- Authors
Pendiuc, Tudor
- Abstract
Evaluation and monitoring the customer's satisfaction is an essential management tool of the organization based on the analysis of information regarding the customer relationship. The process of evaluation and monitoring the feedback received from customers regarding their satisfaction provides a valuable data base for the organization, securing the proper framework for some actions of improving customer relationships and increasing the customers' satisfaction.
- Subjects
CUSTOMER satisfaction; CITY halls; CUSTOMER relations; CUSTOMER services; CONSUMERS
- Publication
Quality - Access to Success, 2010, Vol 11, Issue 6, p27
- ISSN
1582-2559
- Publication type
Case Study