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- Title
Pengaruh Penerapan Warehousing Management System terhadap Kinerja Operasional Pergudangan Perusahaan Logistik XYZ.
- Authors
Sihaloho, Tifany Yosephin; Hidayati, Nurul
- Abstract
Companies need to apply the right performance management tools to maxime warehousing operation. Manual handling of complex warehouse operation can be complicated. Companies face pressure to improve warehousing operations in system-based applications, which uses a warehousing management system (WMS). The logistics company, PT XYZ has used this system as a supporting factor for operational performance. The use of warehousing management system need to be adujsted to the objectives in achieving operational performance in the company. This research was conducted to see how system quality, information quality, and service quality in implementation of the warehousing management system affect operational performance at XYZ company based on employee perceptions. This research was done at PT XYZ’s warehouse located in Cakung-Jakarta which started from March-May 2023 with 80 warehouse employees as repondents. The data analysis method used in this research used descriptive analysis through cross-tabulation SPSS and SEM-PLS. The results showed that system quality, information quality, and customer service quality from the implementation of warehousing management system had a significant and positive effect on PT XYZ operational performance.
- Publication
Manajemen IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah, 2023, Vol 18, Issue 2, p101
- ISSN
2085-8418
- Publication type
Article
- DOI
10.29244/mikm.18.2.101-112