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- Title
On the social value of quality: An economic evaluation of the Baldrige Performance Excellence Program.
- Authors
Link, Albert N.; Scott, John T.
- Abstract
This study estimates the net social value of the Baldrige Performance Excellence Program. It focuses specifically on a survey population of 273 applicants for the Malcolm Baldrige National Quality Award since 2006. Using a counterfactual evaluation method, social benefits have been quantified from the responses of 45 Award applicants to a web-based survey. We estimate the ratio of all measured social benefits to costs to be between 351:1 and 820:1. This finding certainly supports the belief that the Baldrige Program creates considerable value for the US economy.
- Subjects
UNITED States; MALCOLM Baldrige National Quality Award; TOTAL quality management awards; SOCIAL values; INTERNET surveys; UNITED States economy
- Publication
Science & Public Policy (SPP), 2012, Vol 39, Issue 5, p680
- ISSN
0302-3427
- Publication type
Article
- DOI
10.1093/scipol/scs052