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- Title
Accountability or Countability? Performance Measurement in the New Zealand Public Service, 1992–2002.
- Authors
Lonti, Zsuzsanna; Gregory, Robert
- Abstract
This article examines how output classes and performance indicators have changed between 1992 and 2002 in five selected departments of the New Zealand Public Service. Process, output and largely artificial service quality performance measures have crowded out outcome, efficiency and effectiveness indicators, across the board. Both output classes and performance indicators have been highly labile, though the reasons for this remain speculative in the meantime. The New Zealand state sector is currently implementing a ‘managing for outcomes’ strategy, intended to overcome too strong a preoccupation with the production of outputs. However, because output classes remain the key feature of the Public Finance Act 1989 the means of ensuring and demonstrating policy effectiveness must be more broadly based than a reliance on the countability of organisational output classes and performance measures.
- Subjects
NEW Zealand; LABOR productivity in the civil service; JOB performance; ORGANIZATIONAL accountability; CIVIL service reform; ORGANIZATIONAL behavior; NEW Zealand politics &; government, 1972-
- Publication
Australian Journal of Public Administration, 2007, Vol 66, Issue 4, p468
- ISSN
0313-6647
- Publication type
Article
- DOI
10.1111/j.1467-8500.2007.00557.x