We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Fostering Organizational Learning: Empirical Evidences from Pakistan.
- Authors
Abid Saleem, Muhammad; Yaseen, Asif; Us Saqib, Najam; Zahra, Sadaf
- Abstract
Banking industry in Pakistan is facing intense competition attributed by great number of national and multinational banks, improved technology, enhanced innovation and concentrated products portfolio. This necessitates an ongoing learning culture in organizations to result in enriched service quality and better customer satisfaction. This study takes into account this dilemma and explains how organizational learning is influenced by team process and job engagement with moderating of role of leadership style. Data were collected through self-administered questionnaire from 450 employees of selected banks in Multan district of Southern Punjab province, Pakistan. Regression analysis was run to statistically validate the conceptualized relationships. Findings provided significant statistical support to accept all hypotheses. This study provides useful insights for bankers to incorporate such policies which enhance teamwork and increase job engagement. Furthermore, a democratic leadership style congruent with organizational policies may also enhance organizational learning that would ultimately yield innovation and improved customer satisfaction.
- Subjects
PAKISTAN; BANKING industry; ECONOMIC competition; QUALITY of service; CUSTOMER satisfaction; ORGANIZATIONAL learning
- Publication
Pakistan Journal of Social Sciences (PJSS), 2014, Vol 34, Issue 2, p795
- ISSN
2074-2061
- Publication type
Article