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- Title
Communicative process in the emergency department between nursing staff and patients: social representations.
- Authors
Zani, Adriana Valongo; Marcon, Sônia Silva; Tonete, Vera Lúcia Pamplona; de Lima Parada, Cristina Maria Garcia
- Abstract
Aim:To describe and analyze the communication process established between nursing professionals (nurses and nursing technicians) and patient/family in the ER, from the perspective of professionals and patients involved. Method: A qualitative approach based on the Theory of Social Representation was used. The sample was formed by 40 subjects; 20 nurses and 20 patients. Data were collected from May to June 2011 and, for the analysis, we used the methodological reference of the Collective Subject Discourse. Results: The interviews were grouped into two themes: communication between practitioner and patient/family and the importance of the communication process with the family for the patient’s recovery. Discussion: The representations obtained were quite similar, especially when considering the difficulties of the communication process, and restricted when reducing it to guidance and information. Conclusion: We confirmed the relevance of communication with family in the recovery of patients.
- Subjects
BRAZIL; ACADEMIC medical centers; CARING; COMMUNICATION; DISCOURSE analysis; EMERGENCY medical services; EMERGENCY nursing; EMPLOYEES; EXPERIENCE; FAMILIES; LENGTH of stay in hospitals; HOSPITAL emergency services; INTERVIEWING; RESEARCH methodology; PATIENT-family relations; MEDICAL personnel; NURSE-patient relationships; NURSING practice; PATIENT education; PATIENTS; QUALITATIVE research; SOCIAL support; ACCESS to information; THEMATIC analysis; PATIENTS' families; HOSPITAL nursing staff
- Publication
Online Brazilian Journal of Nursing, 2014, Vol 13, Issue 2, p135
- ISSN
1676-4285
- Publication type
Article
- DOI
10.5935/1676-4285.20144036