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- Title
IMPROVEMENT OF SELECTED LOGISTICS PROCESSES USING QUALITY ENGINEERING TOOLS.
- Authors
ZASADZIEŃ, Michał; ŽARNOVSKÝ, Jozef
- Abstract
Increase in the number of orders, the increasing quality requirements and the speed of order preparation require implementation of new solutions and improvement of logistics processes. Any disruption that occurs during execution of an order often leads to customer dissatisfaction, as well as loss of his/her confidence. The article presents a case study of the use of quality engineering methods and tools to improve the e-commerce logistic process. This made it possible to identify and prioritize key issues, identify their causes, and formulate improvement and prevention measures.
- Subjects
TOTAL quality management; CUSTOMER satisfaction; ELECTRONIC commerce
- Publication
Management Systems in Production Engineering, 2018, Vol 26, Issue 1, p55
- ISSN
2299-0461
- Publication type
Article
- DOI
10.2478/mspe-2018-0009