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- Title
Servant leadership and work-family enrichment among hotel employees in Russia.
- Authors
Ozturk, Anastasia; Karatepe, Osman M.
- Abstract
This study investigates work-to-family enrichment (WFE) and family-to-work enrichment (FWE) as the two intervening mechanisms linking servant leadership to propensity to leave work early (PLE) and service recovery performance (SRP). Data gathered from hotel customer-contact employees via a time-lagged survey design and their immediate supervisors in Russia were used to assess the aforesaid relationships through structural equation modelling. As predicted, servant leadership stimulates both WFE and FWE and boosts SRP, while it alleviates PLE. Consistent with the study prediction, WFE partly mediates the linkage between servant leadership and SRP. As hypothesized, FWE partly mediates the relationship between servant leadership and PLE. The rest of the linkages are not supported by the empirical data.
- Subjects
RUSSIA; SERVANT leadership; HOTEL employees; JOB enrichment; STRUCTURAL equation modeling; HOTEL management; HOTELS
- Publication
Journal for East European Management Studies, 2021, Vol 26, Issue 2, p362
- ISSN
0949-6181
- Publication type
Article
- DOI
10.5771/0949-6181-2021-2-362