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- Title
Understanding end-user support for health information technology: a theoretical framework.
- Authors
Shachak, Aviv; Barnsley, Jan; Tu, Karen; Jadad, Alejandro R.
- Abstract
Background Support is often considered an important factor for successful implementation and realising the benefits of health information technology (HIT); however, there is a dearth of research on support and theoretical frameworks to characterise it. Objective To develop and present a comprehensive, holistic, framework for characterising end-user support that can be applied to various settings and types of information systems. Method Scoping review of the medical informatics and information systems literature. Results A theoretical framework of end-user support is presented. It includes the following facets: support source, location of support, support activities, and perceived characteristics of support and support personnel. Conclusion The proposed framework may be a useful tool for describing and characterising end-user support for HIT. it may also be used by decision makers and implementation leaders for planning purposes.
- Subjects
CONCEPTUAL structures; DECISION making; ELECTRONIC data processing departments; HEALTH facilities; MEDICAL informatics; SYSTEMS development
- Publication
Informatics in Primary Care, 2011, Vol 19, Issue 3, p169
- ISSN
1476-0320
- Publication type
Article