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- Title
DEVELOPMENT OF A SOFTWARE-BASED MANAGEMENT SUPPORT SYSTEM FOR GERMAN HOSPITALS.
- Authors
Heurich, Manuel
- Abstract
Objectives: The main purpose of this study is the transformation of existing theoretical knowledge about management support systems (MSS) into an innovative software application that can solve management problems more effective. By using the application, managers should be able to control their hospitals as well as find strategies more easily and thereby improve the performance of their organisations. Methods: The study provides a short literature review of the existing theories and practical applications in the field of MSS as well as viable system models (VSM). Further, the study outlines an action research design considering the development of the MSS tool as well as the software application. Data of 2,000 hospitals with more than 300 different variables are collected to build up the required databases for the MSS-Tool. Therefore, different data sources have been used. On the one hand official statistics from the federal statistical office and on the other hand public available data such as public quality reports, patient satisfaction statistics, public available annual reports and data from the hospital report published by the health insurance AOK. Results and Conclusion The developed software will present a new way of transforming existing management knowledge to managers and their teams. The opportunity of generating a strategy based on the data of the best performing hospitals in the market and the possibility for managers to individualize these strategies to their own institution is innovative. The implemented communication tool will give managers the ability to collaborate with their teams in an efficient way. The software application will be online at the end of 2015. Further research will be needed to validate the software application. Therefore, researcher can use the already drawn research design (action taking part) and the collected data. The objective is to test whether the developed MSS Tool can indeed improve the performance of hospitals significantly.
- Subjects
GERMANY; HOSPITAL administration; HOSPITALS; APPLICATION software research; PATIENT satisfaction; HEALTH insurance; COMPUTER software
- Publication
International Journal of Sales, Retailing & Marketing, 2015, Vol 4, Issue 5, p72
- ISSN
2045-810X
- Publication type
Article