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- Title
Quality and Mission: What is Your Strategy?
- Authors
Jones, Scott
- Abstract
The article focuses on the importance of quality goals in the U.S. health care system. It presents definitions of quality from ISO 9000 Standards 8402-1986 and quality guru Phillip Crosby. It shows mission statements from Mayo Clinic, Harvard Pilgrim Health Care System and Beth Israel Deaconess Hospital, making quality as part of strategy. It notes that organizations with quality as a goal have positive impact on care quality, operational and financial success and recognition as quality leaders.
- Subjects
UNITED States; TOTAL quality management in human services; MEDICAL care; ORGANIZATIONAL goals; STRATEGIC planning
- Publication
Journal of Health Care Compliance, 2010, Vol 12, Issue 2, p51
- ISSN
1520-8303
- Publication type
Article