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- Title
Organizational subculture, constructive deviance and technology adoption: post-implementation of an Enterprise Information System in China.
- Authors
Lissillour, Raphael; Wang, Johnny
- Abstract
Industrial companies can be characterized as culturally plural organizations, as different occupational groups within the organization are likely to follow specific cultural preferences. This cultural diversity challenges the enterprise information system (EIS) implementation since subcultures may be more or less consistent with the values embedded in the EIS. This paper relies on a longitudinal study of a German industrial company's subsidiary in China. Data has been gathered through participant observation, interviews and focus groups over a two-year period. We identified and described the cultural divide between a reference group and two groups. In order to continue performing and fulfilling their professional obligations, the contending groups engage in constructive deviance behaviors, thus accommodating the prescriptions associated with both the dominant culture and their subculture. We identified two types of constructive deviance that result from the cultural contradictions, namely creative performance and taking charge. We discuss the effects of constructive deviance in the organization and conclude with theoretical and practical contributions.
- Subjects
CHINA; INNOVATION adoption; INFORMATION storage &; retrieval systems; SUBCULTURES; CULTURAL pluralism; DOMINANT culture
- Publication
Recherches en Sciences de Gestion, 2021, Issue 145, p153
- ISSN
2259-6372
- Publication type
Article
- DOI
10.3917/resg.145.0153